Over time, several words have been used to describe a company's focus on customer satisfaction. They include; customer experience,...

A person-centred approach helps organisations provide accessible, responsive and flexible services that meet the diverse needs and...

The Community services industry in Australia is growing year on year, with thousands of jobs being added across the country in many...

“Maintaining an effective culture is so important that it, in fact, trumps even strategy.”– Howard Stevenson Culture. It’s probably a...

Over the past decade, in business circles there has been a marked shift in focus from discussing diversity to diversity and inclusion....

We always strive to make our customers happy. We listen, hear and act upon what our customers tell us everyday. We have always been down...

We know that many of our customers are happy with the service we provide because of the smiles we receive every day. We work hard to look...

Helping others has shown to be beneficial on many levels. Not only do you get the satisfaction of helping someone in need, but you can...

“It costs nothing but creates much. It enriches those who receive, without impoverishing those who give. It happens in a flash and the...

Customer service is top of mind for many people receiving supports through NDIS and many providers promote their focus on providing...

There’s a famous quote about teamwork by philosopher Aristotle that says, “the whole is greater than the sum of its parts” It suggests...

Everybody, including people with disabilities, needs physical activity for good health. About 1 in 5 people in Australia have a...

In a recent statement Australian Unity has confirmed that it will scale down its NDIS services over the next 12 months. At least 3,000...

Newly re-elected Prime Minister Scott Morrison says fixing problems in the National Disability Insurance Scheme will be an immediate...

You already know how good exercise is for your physical health, but you might be surprised by how good exercise is for your mental...

When you apply for funding from the NDIS the process requires you to develop a plan that captures the goals you wish to achieve and the...

A new short course is now available to assist all NDIS workers to better support people with disability. The Worker Orientation Module:...

The CEO of the National Disability Insurance Agency (NDIA) has resigned after less than two years in the job. Robert De Luca quit...

The recent Federal Budget confirmed around $1.6 billion in funding earmarked for the National Disability Insurance Scheme (NDIS) had been...

Today, Prime Minister Scott Morrison has officially announced a disability royal commission, having gained the necessary approvals from...