Kate Bradshaw
How to Make Customers Happy?
Over time, several words have been used to describe a company's focus on customer satisfaction. They include; customer experience,...
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Kate Bradshaw
Dec 5, 20224 min read
What is Person Centred Support
A person-centred approach helps organisations provide accessible, responsive and flexible services that meet the diverse needs and...
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Kate Bradshaw
Dec 5, 20225 min read
A Great Career Choice
The Community services industry in Australia is growing year on year, with thousands of jobs being added across the country in many...
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Kate Bradshaw
Dec 5, 20224 min read
What Makes a Great Work Culture
“Maintaining an effective culture is so important that it, in fact, trumps even strategy.”– Howard Stevenson Culture. It’s probably a...
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Kate Bradshaw
Dec 5, 20223 min read
Building Inclusion
Over the past decade, in business circles there has been a marked shift in focus from discussing diversity to diversity and inclusion....
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Kate Bradshaw
Dec 5, 20223 min read
How to Inspire Confidence
We always strive to make our customers happy. We listen, hear and act upon what our customers tell us everyday. We have always been down...
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Kate Bradshaw
Dec 5, 20223 min read
Why Our Customers Smile More
We know that many of our customers are happy with the service we provide because of the smiles we receive every day. We work hard to look...
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Kate Bradshaw
Dec 5, 20225 min read
Helping Others
Helping others has shown to be beneficial on many levels. Not only do you get the satisfaction of helping someone in need, but you can...
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Kate Bradshaw
Dec 5, 20224 min read
The Value of a Smile
“It costs nothing but creates much. It enriches those who receive, without impoverishing those who give. It happens in a flash and the...
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Kate Bradshaw
Dec 5, 20224 min read
Customer Service Tips
Customer service is top of mind for many people receiving supports through NDIS and many providers promote their focus on providing...
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Kate Bradshaw
Dec 5, 20225 min read
The Importance of Teamwork
There’s a famous quote about teamwork by philosopher Aristotle that says, “the whole is greater than the sum of its parts” It suggests...
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Kate Bradshaw
Dec 5, 20225 min read
Let's Get Physical
Everybody, including people with disabilities, needs physical activity for good health. About 1 in 5 people in Australia have a...
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Kate Bradshaw
Dec 5, 20222 min read
Australian Unity Scale Back NDIS
In a recent statement Australian Unity has confirmed that it will scale down its NDIS services over the next 12 months. At least 3,000...
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Kate Bradshaw
Dec 5, 20224 min read
What Next for NDIS
Newly re-elected Prime Minister Scott Morrison says fixing problems in the National Disability Insurance Scheme will be an immediate...
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Kate Bradshaw
Dec 5, 20224 min read
Jumping Back into Health
You already know how good exercise is for your physical health, but you might be surprised by how good exercise is for your mental...
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Kate Bradshaw
Dec 5, 20223 min read
Goal Setting
When you apply for funding from the NDIS the process requires you to develop a plan that captures the goals you wish to achieve and the...
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Kate Bradshaw
Dec 5, 20222 min read
NDIS Worker Orientation Module
A new short course is now available to assist all NDIS workers to better support people with disability. The Worker Orientation Module:...
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Kate Bradshaw
Dec 5, 20222 min read
NDIS CEO Resigns
The CEO of the National Disability Insurance Agency (NDIA) has resigned after less than two years in the job. Robert De Luca quit...
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Kate Bradshaw
Dec 5, 20223 min read
NDIS Budget Surplus
The recent Federal Budget confirmed around $1.6 billion in funding earmarked for the National Disability Insurance Scheme (NDIS) had been...
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Kate Bradshaw
Dec 5, 20222 min read
Royal Commission Announced
Today, Prime Minister Scott Morrison has officially announced a disability royal commission, having gained the necessary approvals from...
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